Our organization is committed to maintaining the highest standards of customer service and satisfaction. In the event of any complaint, the complainant is requested to contact our Compliance Officer through the contact details provided on our website. Upon receipt of a complaint, our Compliance Department promptly reviews the matter and responds within 24 to 48 hours. We ensure that all complaints are handled fairly, transparently, and on a priority basis to achieve a timely and satisfactory resolution. Customer satisfaction remains our utmost priority, and every effort is made to address concerns as efficiently as possible.

If the complainant is not satisfied with the resolution provided, they may escalate the matter by submitting a formal complaint through email to the management of the company. The company will conduct a further review of the matter and communicate its final response accordingly.

In case the issue still remains unresolved or unsatisfactory to the complainant, he/she may approach the relevant regulatory authorities by sending a complaint through email or other prescribed channels. The contact details of the relevant regulatory authorities have been disclosed on our website for the convenience of our clients and stakeholders.

For further detail please contact below mentioned number

Salah-ud-Din
+92 320 2042336
info@potcl.com.pk